These Terms and Conditions govern the provision of cleaning services by Cleaners Brompton to customers within its service area. By booking or receiving any cleaning service from Cleaners Brompton, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, or organisation that requests or receives services from Cleaners Brompton.
Company means Cleaners Brompton, the provider of the cleaning services.
Services means any cleaning, housekeeping, or related services performed by or on behalf of Cleaners Brompton.
Premises means the property or location where the Services are to be performed.
Cleaner means a member of staff, contractor, or representative engaged by Cleaners Brompton to carry out the Services.
Agreement means the contract between the Customer and the Company which incorporates these Terms and Conditions.
Cleaners Brompton provides domestic and commercial cleaning services within its designated service area. The specific scope of work will be agreed at the time of booking and may include regular cleaning, end of tenancy cleaning, one-off deep cleaning, office cleaning, carpet and upholstery cleaning, and other similar services.
The Company reserves the right to refuse any work that falls outside its normal operational capabilities, is unsafe, or may present a risk to staff, property, or third parties.
All bookings must be made directly with Cleaners Brompton through its approved booking channels. By submitting a booking request, the Customer confirms that they have the authority to enter into this Agreement and that all information provided is accurate and complete.
The Company will confirm the booking details, including the date, time, location, and nature of the Services. A booking is deemed accepted only when the Company issues a confirmation. Provisional or unconfirmed enquiries do not constitute a binding Agreement.
The Customer must ensure that access to the Premises is available at the agreed time. Any delays caused by the Customer, including lack of access or incorrect address details, may result in additional charges and or a reduction in the time spent on the Services.
The Customer is responsible for informing the Company of any special requirements, priorities, or restrictions relating to the Premises, including security arrangements, parking limitations, or any areas that must not be cleaned.
The Customer must provide a safe working environment for the Cleaner and ensure that the Premises are in a condition that allows the Services to be carried out effectively. This includes providing running water, electricity, adequate lighting, and safe access to all areas to be cleaned.
The Customer must inform the Company of any health and safety risks, structural issues, or delicate and high value items present at the Premises. The Cleaner must be notified of any surfaces or items that require special handling or are unsuitable for standard cleaning products.
The Customer agrees not to directly engage, employ, or offer work to any Cleaner introduced by the Company, except through the Company. This restriction applies during the provision of Services and for a period of twelve months after the last service date.
Prices for Services are based on the information provided by the Customer regarding the size and condition of the Premises and the nature of the work. All quotations are estimates only and may be adjusted if the actual work required differs from that described at the time of booking.
The Company may revise the price if the Premises are significantly larger or more heavily soiled than indicated, if additional tasks are requested, or if access issues cause delays. Any such adjustments will be communicated to the Customer as soon as reasonably practicable.
Unless otherwise agreed, prices are quoted inclusive of basic cleaning materials and equipment supplied by the Company. If specialist products or equipment are requested by the Customer, additional charges may apply.
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due on completion of the Services for domestic customers and within the agreed invoice terms for commercial customers.
The Company accepts various methods of payment, which may include card payments, bank transfers, or other approved methods, subject to availability. The specific methods accepted will be confirmed to the Customer during the booking process or on the invoice.
The Customer agrees to pay all charges in full and on time. Failure to pay may result in the suspension or cancellation of Services, the addition of late payment fees, and the implementation of debt recovery procedures. The Customer will be liable for any reasonable costs incurred by the Company in recovering overdue amounts.
All fees and charges are payable in the currency specified by the Company. Any applicable taxes will be clearly itemised where required by law.
The Customer may cancel or reschedule a booking subject to the Companys cancellation policy. The Customer must provide reasonable notice if they wish to cancel or change an appointment time.
The Company reserves the right to charge a cancellation fee where insufficient notice is given. If the Cleaner arrives at the Premises and is unable to gain access, or if the Customer cancels at very short notice, the full or partial service fee may be charged at the Companys discretion.
If the Company needs to cancel or reschedule a booking due to staff illness, operational issues, or other circumstances beyond its reasonable control, it will aim to notify the Customer as soon as practicable and offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such changes.
The Company aims to provide Services to a professional standard appropriate for domestic and commercial cleaning within its service area. If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, preferably within 24 hours of the Service being carried out.
Upon receiving a complaint, the Company may request further information and evidence, and may, at its discretion, arrange a re visit or corrective clean to address reasonable concerns. Any guarantee or re clean policy will be subject to the Customer providing fair opportunity for the Company to inspect and remedy the issue.
The Company will not be held responsible for pre existing damage, wear and tear, permanent staining, or defects that cannot be remedied by standard cleaning methods.
The Company will exercise reasonable care and skill in the performance of the Services. However, the Companys liability to the Customer is subject to the limitations in this section.
The Company will not be liable for loss or damage arising from inaccurate information provided by the Customer, failure to follow the Companys instructions, or the Customers failure to ensure a safe environment at the Premises.
The Company will not be liable for any indirect or consequential loss, including loss of profit, business interruption, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
The Companys total liability for any claim arising under or in connection with the Agreement, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Customer for the specific Service to which the claim relates, except where such limitation is prohibited by law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
The Customer is responsible for securing all valuable items, cash, and confidential documents before the Cleaner arrives. The Company will not be liable for loss of cash, jewellery, or other valuable items that have not been securely stored.
Where the Customer provides keys, access codes, or security devices to facilitate entry to the Premises, the Company will take reasonable care to safeguard these items. The Customer must inform the Company immediately if any security details change or if keys are lost or stolen.
The Company may refuse to continue Services if it reasonably believes that its staff are at risk of harm, abuse, or harassment at the Premises. In such cases, the Company may treat the visit as cancelled by the Customer and apply any applicable fees.
The Company will handle and dispose of cleaning waste in accordance with relevant waste and environmental regulations. Standard domestic cleaning waste generated during the performance of the Services will normally be placed in the Customers household or commercial waste containers, unless otherwise agreed.
The Company does not provide specialist waste removal services for hazardous, clinical, or regulated waste, including but not limited to needles, medical waste, chemical waste, or materials contaminated with hazardous substances. The Customer must arrange separate authorised disposal services for any such waste.
The Customer agrees not to request or require the Cleaner to dispose of waste in any unlawful manner, including fly tipping or the use of unauthorised disposal sites. The Customer remains responsible for compliance with local waste requirements in respect of their own property.
Where the Customer requests removal of large volumes of waste, bulky items, or materials not normally associated with cleaning work, the Company may, at its discretion, offer a separate waste clearance service subject to additional charges and compliance with applicable regulations.
The Company is committed to maintaining high standards of health and safety for its staff and Customers. Cleaners are expected to follow relevant safety procedures and to use appropriate equipment and cleaning products.
The Customer must not request the Cleaner to undertake any task that could reasonably be considered unsafe, such as working at excessive heights, moving extremely heavy furniture unaided, or using equipment that is defective or unfamiliar.
If the Cleaner reasonably believes that a task poses an unacceptable risk, the Cleaner may refuse to perform that task and inform the Company. This will not be treated as a breach of the Agreement by the Company.
The Company maintains insurance cover appropriate for its operations, which may include public liability insurance and other relevant policies. Details of insurance cover can be made available upon reasonable request.
The Customer is responsible for ensuring that their own property insurance is adequate and remains in force. The Company strongly recommends that the Customer checks that their insurance policy covers the presence of cleaners and any work carried out at the Premises.
The Company shall not be liable for any delay in performing, or failure to perform, its obligations under the Agreement where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include severe weather, transport disruptions, strikes, accidents, illness, pandemics, or other unforeseen events.
In such circumstances, the Company may suspend or reschedule the Services without liability, and will inform the Customer as soon as reasonably practicable.
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to Customers and will apply to future bookings.
For existing bookings, the version of the Terms and Conditions in force at the time of booking will generally apply, unless a change is required by law or regulatory authority.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with the specific details of the booking confirmed by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services. They supersede any prior discussions, correspondence, or understandings.
No variation of this Agreement shall be effective unless it is expressly agreed by the Company.
Our affordable services are ideal for giving your home or office a makeover on a budget. Simply hire our cleaners Brompton and get excellent results in no time.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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