This Privacy Policy explains how Cleaners Brompton collects, uses, stores and protects personal data relating to our services. It applies to all Cleaners Brompton customers and prospective customers in the Brompton area who contact us, request a quote, make a booking, or otherwise interact with our business.
Cleaners Brompton is committed to protecting your privacy and complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the personal data we collect, the purposes for which we use it, the lawful bases we rely on, how long we keep it, and the rights you have in relation to your data.
For the purposes of data protection law, Cleaners Brompton is the data controller responsible for the personal data it processes in connection with the provision of cleaning and related services to customers in the Brompton area.
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details: name, address, service address, billing address, and other contact details you provide such as your preferred communication method.
Service and booking information: details about the services you request, dates and times of bookings, access instructions for the property, information about particular requirements or preferences, and records of changes or cancellations.
Payment and billing information: details necessary to process payments, such as billing address and payment confirmation information. Card details are processed through secure payment providers and are not stored by us beyond what is necessary for payment and accounting records.
Communication records: copies of messages and correspondence between you and Cleaners Brompton, including enquiries, complaints, feedback and any notes we make to respond to your requests.
Operational information: internal notes relating to the provision of services at your property, including general instructions to cleaners and any issues that arise during service delivery.
Technical data: limited technical information generated when you interact with our online services, such as the date and time of your enquiry and basic device or browser data as made available by your settings.
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:
Performance of a contract: we process your personal data to provide you with cleaning and related services, to manage your bookings, to take payment, and to communicate with you about your service, as this is necessary to perform the contract between you and Cleaners Brompton or to take steps at your request prior to entering into a contract.
Legitimate interests: we may process your personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer enquiries, training staff, ensuring the security of our operations, and keeping appropriate business records.
Legal obligations: we process certain personal data to comply with legal and regulatory requirements, for example to maintain accounting and tax records or to respond to lawful requests from public authorities.
Consent: in some limited cases, where required by law, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you have the right to withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotes and answer questions about our services.
To set up, manage and deliver cleaning and related services at your property.
To arrange access to the property, follow your instructions and accommodate your preferences where possible.
To take and process payments, issue invoices and deal with billing queries.
To manage customer relationships, handle complaints, and provide customer support.
To manage our business operations, including scheduling cleaners, quality control and staff training.
To maintain business and financial records, meet legal and regulatory requirements, and exercise or defend legal claims.
To send you information about services that are similar to those you have already purchased, where permitted by law and subject to your right to object at any time.
We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy, and only to the extent permitted by law.
Service providers and processors: we may use third party companies to provide services that support our operations, such as payment processing, accounting, customer management tools or secure data storage. These parties act as data processors and are only allowed to process your personal data on our documented instructions. They are required to keep your data secure and to comply with data protection law.
Cleaning staff and contractors: where necessary, we may share relevant information, such as your name, address, and service instructions, with cleaners and contractors engaged by Cleaners Brompton so that they can deliver the services you have requested.
Professional advisers: we may share personal data with legal, accounting or other professional advisers where needed to obtain advice or defend legal claims.
Authorities and law enforcement: we may disclose personal data to public authorities or law enforcement agencies where required to comply with a legal obligation or to protect our rights or the rights of others.
We do not sell your personal data to third parties.
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law, such as standard contractual clauses or an adequacy decision.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
Customer and booking records are generally retained for a period that allows us to manage our relationship with you, handle any complaints or disputes, and meet our legal obligations. Accounting and payment records are kept for the period required by tax and company law.
Where we rely on consent for certain types of communications, we will retain the relevant contact details until you withdraw your consent or object to further communications.
When personal data is no longer required, we will take steps to delete it securely or anonymise it so that it can no longer be associated with you.
Cleaners Brompton takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees, contractors and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Brompton customers and prospective customers in the Brompton area, subject to certain limitations and exceptions.
Right of access: you have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of the personal data we hold about you, along with certain information about how we use it.
Right to rectification: you have the right to have inaccurate or incomplete personal data corrected or updated.
Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: you have the right to ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to data portability: in some cases, you may request that we provide you with your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller, where this is technically feasible and where the processing is based on consent or on a contract and carried out by automated means.
Right to object: you have the right to object at any time to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have the right to object to the use of your personal data for direct marketing at any time.
Rights relating to consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, you can contact Cleaners Brompton using the usual communication channels you use to interact with us. We may need to verify your identity before responding to your request.
If you have concerns about how Cleaners Brompton handles your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority, depending on your location.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Our affordable services are ideal for giving your home or office a makeover on a budget. Simply hire our cleaners Brompton and get excellent results in no time.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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